The NOC Tools
NOC Services ToolsNOC management has five essential elements known as tools which are a vital element toward improvement. You need to know which tools will give you the best return on the investment into outsourcing to companies such as ExterNetworks. There are many ways that these tools can help you to give your team more control over tasks while putting the NOC in a position to be an exclusive resource for the IT department.
The Five Essential Tools of Network Operation Center Services:
Incident Tracking through a Ticketing SystemThe use of a ticketing system will enable all issues to be kept track of by the urgency, severity and who is assigned to handle a specific task. Issues that arise tickets are created to describe the issue so that it can be processed and assigned to the correct person or department. When the person or department assigned to a task cannot complete it, the ticket will move to the next level for correction. The best service can be provided to customers and the tasks of each shift prioritized by making all pending issues known.
Centralization of KnowledgeA centralized place for all documentation and knowledge that is readily accessible to every team member is known as the knowledge base. It should be a fluid source of information that is always up to date with lessons from incidents so they can be used to prevent the same thing from happening in the future. The experiences should be referenceable to the entire company and used in making future improvements to the organization.